SHIPPING & RETURNS
At Stimsalts, we aim to make the shipping process as easy and hassle-free as possible. We offer fast and reliable shipping to all our customers, with delivery times varying depending on your location. We use trusted carriers to ensure that your order arrives in a timely manner and in good condition.
Our shipping fees are flat rates, $4.99 for US customers and $10 for international customers. We offer free shipping on all orders of our two-pack and three-pack worldwide. You can find more information about our shipping fees on our store page.
When your order is shipped, we'll send you an email with a tracking number so you can easily track your package. We take pride in our packaging and make sure that your order is securely packaged to avoid any damage during transit.
RETURN & EXCHANGE POLICY
At Stimsalts, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within a 48-hour window after delivery is confirmed IF the product has been damaged or has arrived opened.
To initiate a return or exchange, please contact our customer care team with your order number, a photo of the product, and the reason for the return. We'll provide you with a return label for shipping. Please note that the item must be returned in its original packaging and in the same condition that you received it.
Once we receive your return, we'll inspect it and process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible.
Please note that shipping fees are non-refundable, and you'll be responsible for the cost of shipping the item back to us for returns or exchanges. If you received a damaged or defective item, please contact our customer care team immediately, and we'll take care of it for you.
We're committed to providing exceptional customer service, and we want you to be completely satisfied with your purchase. If you have any questions or concerns about our shipping or return policies, please don't hesitate to contact our customer care team.